Frequently Asked Questions
Answers to all your questions about 7wg
From opening an account and bKash deposits to bonuses and responsible gaming — you will find straightforward answers to all your questions on this page.
7wg is a reliable online gaming platform in Bangladesh where you can make fast transactions via bKash, Nagad, Rocket and Upay. Whether you are a new member or an experienced player, this FAQ page is here to address your common questions. Detailed information on accounts, payments, bonuses, game rules and security is organised below in themed sections. If you still have questions, our 24/7 Bengali live chat support is always ready.
Browse by category
Account and Registration
Opening, verification and password recovery
Deposits and Withdrawals
bKash, Nagad, limits and timing
Games and Rules
Cricket, slots and live casino
Bonuses and Promotions
Welcome Bonus, VIP and Cashback
Security and Responsibility
SSL, self-exclusion and 21+
👤 Account and Registration
Account and Registration
To open an account at 7wg you need an active mobile number, a valid email address, and you must be at least 21 years old. The registration process is completely online and takes just a few minutes. Enter your details accurately as they will be needed for verification later.
No, each person is allowed only one account. Creating multiple accounts may result in them being suspended and bonuses being cancelled. If you have a problem with your existing account, contact us directly via live chat instead of opening a new account.
Account verification keeps your account secure and speeds up withdrawals. Send a copy of your national ID card or passport via live chat to complete verification. The process usually finishes within 24 hours, and once verified you get the benefit of higher withdrawal limits.
Click the 'Forgot password?' option on the login page. Enter your registered email or mobile number and a verification code will be sent to you, which you can use to set a new password. For security, use a mix of uppercase letters, numbers and special characters in your password.
💳 Deposits and Withdrawals
Deposits and Withdrawals
Money deposited via bKash is usually credited to your account instantly. If there is a delay, wait 5-10 minutes and if it still has not arrived, contact live chat with your transaction ID. Minor delays may occur during busy periods.
The minimum deposit at 7wg is ৳100 and the minimum withdrawal is ৳1,000. These limits apply equally to all payment methods including bKash, Nagad, Rocket and Upay. Start with a small amount and build up your experience gradually.
Withdrawals at 7wg are generally completed within 15 minutes to 2 hours. This timeframe applies to bKash, Nagad, Rocket and Upay. Your first withdrawal may take a little longer if account verification has not been completed.
Yes, deposits and withdrawals at 7wg can also be made via Nagad, Rocket and Upay. The minimum deposit is ৳100 across all methods and there are no extra service fees. Choose whichever method you prefer.
7wg does not charge any transaction fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply a small cashout charge in line with that service's own policy.
🎲 Games and Rules
Games and Rules
At 7wg you can place bets on a range of international cricket matches including BPL, IPL, T20 World Cup and ICC tournaments. Multiple markets are available including match winner, top batter, total runs and innings bets. Live odds are updated before and during matches.
During the BPL season, live and pre-match betting is available at 7wg for every match. Confirm your preferred market and stake amount before placing a bet. Winnings are automatically credited to your account as soon as the result is confirmed.
Slots are driven by a random number generator (RNG), so every spin is completely independent. That said, understanding the volatility of different games, using free spins and bonus features, and setting a budget before you play are good habits. You can try demo mode first to get familiar.
Yes, 7wg is fully mobile-friendly. You can open the site in any browser on an Android or iOS smartphone and play all games including slots, cricket betting and live casino. No separate app download is needed.
The 7wg live casino section offers a range of live-dealer games including Roulette, Baccarat, Blackjack, Sic Bo and Andar Bahar. Enjoy direct streaming from top providers such as Evolution Gaming and Ezugi. Where a Bengali-speaking game host is available, that is noted specifically.
🎁 Bonuses and Promotions
Bonuses and Promotions
A 200% bonus is available on your first deposit at 7wg, up to a maximum of ৳8,000. For example, depositing ৳4,000 earns you an extra ৳8,000 in bonus funds. To withdraw the bonus, you need to wager the total bonus amount 20 times.
After receiving a bonus, you can meet the wagering requirement by betting on slots, cricket betting or other eligible games. You can track your progress on the account dashboard. Some games may be partially excluded from wagering — full details are on the terms and conditions page.
The 7wg VIP program has 4 tiers: Bronze, Silver, Gold and Platinum. You can move up by playing regularly. Weekly cashback rates are: 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold and up to 1.0% at Platinum.
VIP members receive cashback every week according to their tier. Cashback is credited to your account automatically. Contact our support team via live chat for specific dates and conditions.
No, you need to complete the wagering requirement before withdrawing a bonus. However, your own deposited funds (excluding the bonus) can be withdrawn without any wagering condition, subject to the minimum ৳1,000 limit.
🔒 Security and Responsible Gaming
Security and Responsible Gaming
7wg uses SSL encryption and advanced security technology to keep your data and money protected. All transactions are processed through encrypted channels and an RNG-verified engine is used to ensure fair play.
Yes. For a voluntary temporary break or permanent self-exclusion, contact us via 24/7 live chat or at [email protected]. Our support team will assist promptly and without question, and will respect your decision.
Yes, 7wg is for people aged 21 and above only. Age is verified when opening an account and accounts belonging to minors are closed immediately. Use a password on your device to prevent younger family members from gaining access.
The 7wg support team is available 24 hours a day, 7 days a week in Bengali via live chat. You can also send an email to [email protected]. There is no phone or WhatsApp number — live chat is the fastest option.
Responsible gaming means playing for entertainment within your means. 7wg provides tools such as deposit limits, self-exclusion and cooling-off periods. Visit our responsible gaming page to learn more.
If you feel gaming is getting out of control, let us know via live chat without delay. We will help activate self-exclusion or an account cooling-off period. Talk to family and friends, and seek professional help if needed.
Still have questions?
Our 24/7 Bengali support team is always here for you. Get an answer in just a few seconds via live chat.
Email: [email protected] | For people aged 21 and above only