7wg Privacy Policy
Your personal information is completely secure with us. Here you will find a clear explanation of how 7wg collects, stores, and uses your information.
This privacy policy applies to all users of the 7wg platform. By using our website, you are considered to have agreed to the terms of this policy. Please read this document carefully.
7wg is a trusted online entertainment and gaming platform in Bangladesh. We place the highest importance on the personal privacy of our users. This Privacy Policy ("Policy") describes how 7wg collects, processes, stores, and protects your personal information.
Information you provide when registering on our platform or using our services is used only for the purposes described in this policy. We never sell your information to third parties.
1. What Information We Collect
Identity Information
When creating an account on our platform, you are required to provide the following information:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Password (stored in encrypted form)
Financial Information
To process deposits and withdrawals, we collect:
- Payment method details (bKash, Nagad, Rocket, Upay account numbers)
- Transaction history
- Deposit and withdrawal amounts
- Financial verification documents (where applicable)
Activity Information
Automatically collected during platform use:
- Gaming history and betting records
- Login time, date, and session duration
- Bonus claim and usage details
- Account preferences and settings
Technical Information
To ensure a secure service, we collect:
- IP address
- Device information (model, operating system, browser)
- Cookies and session data
- Referral source and landing page information
2. Purpose of Information Use
7wg uses your information only for the purposes listed below:
2.1 Account Management
Your information is used to create and verify your account, confirm your identity, and complete the age verification process. No one under the age of 21 is permitted to use our platform.
2.2 Payment Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.
2.3 Customer Support
Our 24/7 Bengali live chat support uses your information to resolve issues related to your account. This is necessary to ensure fast and accurate resolution of any complaints or questions.
2.4 Security and Fraud Prevention
Technical information is analysed to detect suspicious activity, prevent account hacking, and protect the integrity of the platform.
2.5 Responsible Gaming
User information is used to monitor gaming activity, identify problematic behaviour at an early stage, and provide support where needed.
2.6 Service Improvement
Aggregated (anonymised) data is used to analyse user experience, improve platform functionality, and plan new games and features.
3. Information Sharing and Disclosure
7wg never sells, rents, or transfers your personal information to third parties for marketing purposes. However, information may be shared in the limited circumstances described below:
3.1 Payment Partners
Financial information required to process transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment processors. These third parties handle information in accordance with their own privacy policies.
3.2 Technology Service Providers
Certain technology partners are used to operate the platform, such as server hosting providers, SSL security providers, and analytics tools. Only necessary information is shared with these partners, and they are bound by confidentiality agreements.
3.3 Legal Obligations
Information legally required to be disclosed may be released in response to a court order, legal process, or a legitimate request from a regulatory authority. In such cases, we will provide only the minimum information required.
3.4 Business Restructuring
In the event of a merger, acquisition, or asset transfer involving 7wg, user information may be transferred. In such circumstances, we will notify you in advance and inform you of the new policy.
4. Cookies and Tracking Technologies
7wg uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the service.
4.1 Essential Cookies
These cookies are essential for storing login sessions, security tokens, and language preferences. The platform cannot function properly without them.
4.2 Functional Cookies
These cookies are used to provide your preferred game categories, interface settings, and a personalised experience.
4.3 Analytics Cookies
These cookies are used to analyse user behaviour in order to improve service quality. The data collected is used in anonymised form.
4.4 Cookie Controls
You can disable cookies at any time by going to your browser settings. However, disabling essential cookies may cause some services to not function properly.
5. Information Security Measures
7wg applies industry-standard security measures to protect your information. The key components of our security framework are described below:
- SSL Encryption: All data transfers between your browser and our servers are secured with industry-standard SSL/TLS encryption technology.
- Password Hashing: Your password is never stored directly — it is stored using a strong cryptographic hashing method.
- Two-Factor Authentication: You have the option to enable two-factor authentication for additional account security.
- Access Controls: Among our internal staff, only authorised individuals have access to sensitive user information.
- Regular Security Audits: Our systems undergo regular security reviews so that vulnerabilities can be identified and resolved quickly.
- Data Centre Security: Our servers are housed in data centres with advanced physical and network security measures.
No digital system is entirely free of risk. However, we are committed to following the most up-to-date and best practices to protect your information.
6. Data Retention Period
7wg retains your information only for as long as necessary. The following policies govern how long information is kept:
6.1 Active Accounts
All necessary information is retained for as long as your account remains active. This includes identity information, transaction history, and gaming records.
6.2 After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a defined period for legal, financial, and regulatory reasons.
6.3 Automatic Deletion
Once the required retention period has ended, your information is securely and permanently deleted, or anonymised in a way that makes it impossible to identify you again.
7. Your Rights and Choices
As a user of 7wg, you have the following rights over your own personal information:
7.1 Right to Access
You have the right to know what information we hold about you and to receive a copy of that information.
7.2 Right to Correction
You have the right to request that any errors in your information be corrected. Most information can be corrected directly from your account settings.
7.3 Right to Deletion
In certain circumstances, you have the right to request that your information be deleted. However, some information may need to be retained for a specific period due to legal and regulatory obligations.
7.4 Right to Object to Processing
You have the right to object to your information being processed for marketing or personalisation purposes. Marketing communications can be turned off by going to your account settings.
To exercise any of the above rights, please contact us at: [email protected] — we will respond to your request within a reasonable time.
8. Protection of Minors
7wg is a platform strictly for those aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.
Age verification is mandatory at the time of registration. If we become aware that a user is under 21 years of age, their account will be closed immediately and all related information will be securely deleted.
If a parent or guardian believes that their minor child has registered on our platform, please contact us immediately.
9. Third-Party Links
Various games are made available on our platform through game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi. These third-party service providers operate under their own privacy policies.
7wg is not responsible for the privacy practices of these third parties. However, we only work with trusted and recognised service providers who comply with international security standards.
10. Changes to the Policy
7wg may update this privacy policy from time to time. If any significant changes are made to the policy, you will be notified in the following ways:
- A notice will be published on the website.
- A notice will be sent to the registered email address.
- The date of the change will be updated at the top of this page as "Last Updated".
If you continue to use the platform after the changes, you will be considered to have accepted the new privacy policy. Therefore, it is recommended that you review this policy regularly.
11. International Data Transfers
7wg uses international server infrastructure. As a result, your information may be stored or processed on servers outside Bangladesh. In such cases, the following is ensured:
- Industry-standard encryption is used during data transfer.
- All parties storing data are bound by appropriate security agreements.
- International data protection standards are followed as closely as possible.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated support team is ready to assist you with any privacy-related matter.
Get instant support in Bengali 24/7. For urgent privacy matters, live chat provides the fastest resolution.
For detailed privacy requests, email us at: [email protected]
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